24 Hour Fitness
📍 1131 W Arbrook Blvd, Arlington, Texas, 76015
Services: Hot Tub, Infrared Sauna, Massage, Steam Room, Traditional Sauna
Amenities & Features
Pricing
| Service | Price |
|---|---|
| Silver membership provides access to weights and cardio only at the club of enrollment. Platinum includes sauna, steam room, whirlpool, and national club access. Personal/group training available for additional fees. | |
About
Cold Plunge & Sauna
This 24 Hour Fitness location provides sauna and steam room facilities for heat therapy and relaxation. However, gym members frequently report that these wellness areas require more consistent and thorough cleaning, with specific calls for the saunas and steam room to be power washed regularly. The hot tub is a common point of concern, as members note it often lacks functional jets, producing only hot water, and suffers from inconsistent operation. The pool area, which includes the hot tub, is also subject to closures, disrupting access for activities like water aerobics. The overall cleanliness of the sauna, steam room, and pool areas is a significant issue raised by members.
Staff
The front desk staff and group fitness instructors receive consistent praise for being friendly, warm, welcoming, and helpful. Specific team members like Darren, Bri, and Ana are noted for going above and beyond with a positive attitude. In contrast, feedback on upper management is negative, with members describing a lack of empathy, poor customer service, and an unwillingness to resolve issues like erroneous membership charges.
Additional Amenities
The gym offers a variety of workout machines and hosts group fitness classes, which are well-liked by members. A notable complaint concerns the Group X fitness room, which members report is consistently overheated, often starting at 75–79 degrees before a class begins, making workouts uncomfortable. General gym equipment is also described as outdated, dusty, and sometimes broken.
Atmosphere
The environment is described as welcoming, and many members feel comfortable working out there. However, the overall cleanliness of the facility significantly detracts from the atmosphere. Members report issues with dust on machines and floors, dirty locker rooms, unclean showers, trash in the parking lot, and grime on benches and lockers. This lack of consistent, deep cleaning is a dominant theme in member feedback.
