Royal Oak Salon & Spa
📍 1201 NW 178th St, Edmond, Oklahoma, 73012
What Visitors Say
What Visitors Liked
What Visitors Noted
Royal Oak Salon & Spa in Edmond, Oklahoma is designed as an elegant destination for a grand escape. The spa provides a calm environment with relaxing music and an atmosphere of elegance noted for details like Swarovski crystal chandeliers. A team of licensed professionals offers a variety of customized services. Spa-goers report highly positive experiences with massage therapy, specifically praising skilled masseuses like Nicole and Sydney for their effective techniques and plans to address chronic pain and alignment. Guests also appreciate the kind and welcoming staff, clean facilities, and complimentary amenities like wine, which enhances the relaxing experience. The venue offers reasonably priced facials that guests find enjoyable. However, experiences with hair services are notably mixed. Several guests report significant dissatisfaction with haircuts and color treatments, citing issues like incorrect length, streaky highlights, darkened hair, and damage. These services are described as expensive, with some guests feeling the pricing is extremely high. Communication regarding corrections or refunds for unsatisfactory hair services has been a point of contention, with some guests reporting an unresponsive owner and policies that require full payment for corrective work. While many guests enjoy the massage and spa environment, potential visitors should be aware of the polarized feedback, particularly concerning the salon's hair services and customer service resolution.
What Reviewers Love
- Massage services receive consistent praise for skilled therapists who effectively address pain and tension.
- The spa environment is noted for being calm, elegant, and clean with welcoming staff.
- Facial services are mentioned as being priced reasonably compared to other providers.
Amenities
Frequently Asked Questions
What is the customer service policy for unsatisfactory hair services?
Some guests report that the salon's policy requires paying full price for any color correction and does not offer refunds for services deemed unsatisfactory.
Are massage add-on services guaranteed to extend the total session time?
One guest reported a discrepancy, paying for a 30-minute sinus massage add-on but receiving only a 90-minute total session instead of the expected 2 hours, suggesting clarification on timing for add-ons may be needed.
What is the general atmosphere of the spa?
Guests describe a very calm and elegant environment with kind staff, relaxing music, and complimentary amenities like wine.
