Cozy Massage
📍 6801 Northlake Mall Dr #147, Charlotte, North Carolina, 28216
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This venue offers a traditional sauna treatment. Guests have reported inconsistent supervision, with one instance of staff not checking on visitors when the session timer ended. The sauna experience is noted as part of some service packages, but specific details regarding temperature, session duration, or the availability of a cold plunge for contrast therapy are not detailed in guest feedback.
Atmosphere
The environment receives mixed feedback. Some guests appreciate the relaxing environment, clean bed sheets, pleasant aroma, and adequate room temperature. However, the location within Northlake Mall means external noise from the mall can be heard, which some find disruptive to relaxation. The overall ambiance is heavily dependent on the conduct of the staff during sessions.
Staff
The quality of service varies significantly depending on the assigned therapist. Some guests report excellent, attentive service with perfect pressure from staff like Tim and Sydney. Others describe experiences with distracted therapists who engage in loud conversations, neglect specific body parts, or demonstrate unskilled technique. There are also reports of staff applying aggressive pressure for tips, even after subpar service.
Additional Amenities
Cozy Massage provides a variety of therapeutic massage services beyond the sauna. These include targeted chair massage, gentle reflexology, and deep tissue foot massages. Some guests highlight exceptional foot and reflexology treatments, noting thorough attention to pressure points.
What Reviewers Love
- Some guests report excellent, attentive massages with perfect pressure.
- The foot massage and reflexology services are highlighted as particularly effective by some visitors.
- The environment is noted to be clean with a pleasant aroma.
Amenities
Frequently Asked Questions
Is the sauna session supervised?
Guest experiences indicate inconsistent supervision, with reports of staff not checking on visitors when the session timer ends.
How consistent is the massage quality?
Massage quality varies greatly by therapist. Some guests report excellent, attentive massages, while others describe distracted, unskilled, or incomplete treatments.
Is the environment quiet and relaxing?
The venue has a clean and pleasant aroma, but its location in the mall means noise from the mall can be heard. Relaxation can be impacted by loud conversations from staff during treatments.
