Palm Beach Tan
ð 9932 Kennerly Rd, St. Louis, Missouri, 63128
Pricing
| Service | Price |
|---|---|
| Membership | Wellness Plus: $69.95 (unlimited Clearlight services and Wellness Red Light up to 2 sessions/day, includes all Wellness services), Sauna: $49.95 (unlimited Clearlight Infrared 1 session/day, 50% off Clearlight add-on services), Red Light: $49.95 (unlimited Wellness LightStim Beauty Panel 1 session/day, 50% off Clearlight add-on services) |
| Wellness Plus: $69.95 (unlimited Clearlight services and Wellness Red Light up to 2 sessions/day, includes all Wellness services), Sauna: $49.95 (unlimited Clearlight Infrared 1 session/day, 50% off Clearlight add-on services), Red Light: $49.95 (unlimited Wellness LightStim Beauty Panel 1 session/day, 50% off Clearlight add-on services). Equipment may vary by location. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This venue offers full-spectrum heat therapy through its infrared sauna, which is noted for promoting wellness and reducing stress. The sauna is a key feature for guests seeking relaxation and recovery benefits. However, the primary focus of the venue and the majority of guest feedback centers on its tanning services, not on cold plunge facilities or contrast therapy, which are not mentioned in the available information.
Pricing
The venue operates on a membership model, with guests mentioning monthly fees around $70-$80. A membership rewards program is available and is appreciated by some guests. However, several guests find the services to be overpriced compared to other tanning salons. Cancellation policies have been a point of contention, with some guests reporting difficulties and being charged for an additional month after cancellation.
Staff
Staff reception is mixed. Specific employees like Kailey and Lanie receive consistent praise for being friendly, patient, helpful, and knowledgeable, particularly regarding membership accounts. In contrast, other staff interactions and management have been described as unhelpful, unapologetic, and providing poor customer service, especially when handling complaints or account issues.
Additional Amenities
The core amenities are tanning-related. The location features upgraded and clean tanning beds that are well-maintained. The spray tan machine, however, is noted by some guests as being outdated and providing limited coverage compared to newer models that spray from all angles. A policy requiring the purchase of venue lotions for tanning bed use has been implemented, which has led to cancellations.
Location & Expansion
The location at 9932 Kennerly Rd is considered convenient by some guests. A significant and repeated complaint concerns unreliable business hours, with the venue being closed during advertised operating times on popular days, causing frustration for members who have paid for access.
What Reviewers Love
- Staff members Kailey and Lanie are frequently highlighted for their exceptional customer service and knowledge.
- The tanning beds are noted as being upgraded, clean, and in good working order.
- The location is considered convenient for some visitors.
Amenities
Frequently Asked Questions
What is the policy on using personal tanning lotion?
The venue has a policy that requires guests to purchase and use lotion sold on-site for tanning bed sessions, which has caused dissatisfaction among long-term members.
Are the business hours reliable?
Several guests report that the venue has not been open during its advertised hours on multiple occasions, leading to inconvenience for members.
How do I cancel my membership?
Cancellation processes have been inconsistent; some guests were told they must cancel in person, while others were able to cancel over the phone, though sometimes with an additional month's charge.
