HOTWORX - Shreveport, LA - Line Ave
📍 5800 Line Ave Suite 5800, Shreveport, Louisiana, 71106
What Visitors Say
What Visitors Noted
Cold Plunge & Sauna
This gym is a 24-hour infrared fitness studio where the primary wellness feature is the infrared sauna environment. The gym provides members with access to virtually instructed infrared sauna workouts, which utilize infrared energy and heat. These workouts include 15-minute High-Intensity Interval Training sessions and 30-minute isometric workouts such as Hot Pilates, Hot Yoga, Hot Core, Hot Cycle, and Hot Blast. The infrared sauna is integral to all workout sessions offered.
Pricing
Gym members note a membership cost of approximately $70 per month. There is also a mandatory requirement to purchase a branded workout mat, which is priced at $59. This additional cost was not communicated to members at the time of signing their membership contract, leading to frustration.
Staff
A member reported a negative interaction with a staff member, describing the tone as condescending. The staff offered no resolution when the member objected to the unexpected mandatory mat purchase. The initial membership sign-up process involved a staff member reviewing the contract, pricing, and operating hours, but the mat requirement was omitted from that discussion.
Atmosphere
The interaction described created an uncomfortable atmosphere for the member, who no longer feels comfortable visiting the location. The gym operates on a 24-hour schedule, providing flexibility for workout times.
What Reviewers Love
- The gym offers 24-hour access for flexibility.
- Workouts utilize an infrared sauna environment.
Amenities
Frequently Asked Questions
Is there a mandatory equipment purchase?
Yes, gym members report a mandatory requirement to purchase a HOTWORX-branded mat for approximately $59, which was not clearly communicated at sign-up.
What is included in the membership?
The membership provides 24-hour access to virtually instructed infrared sauna workouts, including HIIT and isometric sessions like Hot Yoga and Hot Pilates.
How was the customer service experience?
At least one member found a staff interaction to be condescending and unhelpful when addressing a concern about unexpected costs, with no resolution offered.
