Emerald Ivory Wellness Spa
📍 3259 N Ashland Ave, Chicago, Illinois, 60657
What Visitors Say
What Visitors Liked
Cold Plunge & Sauna
The spa's wellness experience centers on its infrared sauna, located within a dedicated relaxation room. Spa-goers specifically mention the relaxing infrared sauna and describe the overall sauna experience as "pure bliss." This feature is a key component of the introductory spa package, which includes time in the relaxation room with the sauna. The experience is complemented by thoughtful amenities provided during the session, such as fresh tea and fruit, creating a holistic wellness ritual that guests frequently highlight as a perfect way to top off their visit.
Atmosphere
From the moment guests enter, they are transported into a serene oasis described as a "zen garden." The ambiance is consistently noted as beautiful, calming, and thoughtfully curated, with every detail from the smells, sounds, and colors designed to promote total relaxation. The space is also highlighted for being super clean, welcoming, and well-kept, contributing to an environment where guests feel immediately comforted.
Staff
The customer service receives exceptional praise, with guests rating it a "10 out of 10." The owner is noted for being incredibly kind, knowledgeable, and going above and beyond, such as providing personalized touches like birthday roses. Specific team members like Kaila (or Kayla) and Patience are mentioned by name for being personable, professional, and hospitable. Staff are described as warm, engaging, and committed to ensuring guests feel comfortable, supported, and well-informed about treatments.
Additional Amenities
Beyond the infrared sauna, the spa offers a variety of treatments including facials, massages, body contouring, and colonics. The introductory spa package includes a back facial, back massage, facial, and access to a hot tub alongside the sauna. To enhance the experience, the spa provides additional amenities like wine, water, tea, and fresh fruit. Guests are also provided with slippers upon entry to shift into the spa environment.
What Reviewers Love
- The infrared sauna and relaxation room are frequently highlighted as a blissful and perfect way to conclude a spa visit.
- The customer service and staff, particularly the owner, receive consistent praise for being exceptionally kind, knowledgeable, and thoughtful.
- The spa's atmosphere is described as a serene, beautiful, and meticulously clean zen garden that promotes immediate relaxation.
Amenities
Frequently Asked Questions
What is included in the introductory spa package?
The introductory package includes a back facial, back massage, facial, and time in the relaxation room with the infrared sauna and hot tub.
How is the customer service at the spa?
The customer service is highly praised for being warm, professional, and accommodating. The owner and staff frequently go above and beyond to ensure a comfortable and personalized experience.
What kind of sauna does the spa have?
The spa features an infrared sauna located within a dedicated relaxation room, which guests find very relaxing.
