HOTWORX - Mobile, AL - Spring Hill
📍 4364 Old Shell Rd Suite 5A, Mobile, Alabama, 36608
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This gym specializes in infrared sauna workouts, offering members 24/7 access to private infrared sauna rooms for virtually instructed sessions. Gym members describe a unique 3D training experience that combines heat and infrared energy, which they find physically and mentally invigorating. The saunas are noted for being easy to operate and adjust. Many members report significant benefits from these sessions, including reduced body aches, improved sleep, and an overall feeling of being energized and cleansed. The workouts provide a significant challenge, with members noting they sweat profusely and feel the effects on small muscle groups. There is no mention of a cold plunge or contrast therapy in the available feedback.
Staff
Feedback on staff is mixed. Several gym members praise specific staff members like Sam, Meghan, and Alexi for being warm, engaging, knowledgeable, and providing thorough tours and explanations. However, other members report unhelpful staff, unresponsive management, and significant difficulties with customer service, particularly regarding membership cancellations.
Atmosphere
& Facility The atmosphere is focused on fitness, with a free weight area that some members find consistently clean. However, multiple reports indicate issues with facility maintenance, including filthy bathrooms that are constantly out of supplies. Enforcement of scheduling for sauna rooms is also noted as a problem, with members sometimes finding occupied saunas that are shown as empty in the booking app.
Pricing
& Membership Access is 24/7/365, but the membership cancellation process is a major point of contention. Multiple accounts describe an extremely difficult cancellation process that cannot be completed over the phone or reliably online, often requiring in-person visits during limited manager hours. Some members report being billed for months after attempting to cancel and being told they must pay additional months to terminate their membership.
What Reviewers Love
- Members report positive physical results from the infrared sauna workouts, including reduced aches, better sleep, and feeling energized.
- The 24/7 access to private infrared sauna rooms for a variety of virtual classes is a appreciated feature.
- Specific staff members, including Meghan, Sam, and Alexi, are praised for being knowledgeable and providing excellent service.
Amenities
Frequently Asked Questions
What is the process for canceling a membership?
Based on member accounts, canceling a membership is reported to be difficult and often requires an in-person visit during specific manager hours, as phone and online cancellation attempts are frequently described as ineffective, leading to continued billing.
Are the sauna rooms available 24/7?
Yes, the gym offers 24/7 access to private infrared sauna rooms for scheduled, virtually instructed workout sessions.
Is the facility clean and well-maintained?
Experiences vary. While some members note the free weight area is clean, others report that the bathrooms are often filthy and lacking basic supplies like soap or toilet paper.