Fit Factory Berlin
📍 46 Highland Cmns E, Hudson, Massachusetts, 01749
Services: Infrared Sauna, Red Light Therapy, Traditional Sauna
Amenities & Features
Pricing
| Service | Price |
|---|---|
| FIT: $19.99/month, VIP: $34.99/month (includes sauna, unlimited tanning, red light therapy, towel service), PREMIER: $49.99/month. All plans include 1 month free + $0 enrollment. Annual fee $69.99 billed once per year in second month. ACH payment saves $2/month and waives $20 processing fee. | |
About
Cold Plunge & Sauna
The gym provides a dry sauna, which many members appreciate for elevating their workouts and aiding recovery. A recurring and significant concern among members is the sauna's temperature, which is frequently noted to hover around 145 degrees Fahrenheit or lower, a point of frustration for those seeking a hotter environment. Members have made repeated requests to fix the temperature to an appropriate higher level. The sauna is also reported to sometimes be broken, with management sending notices to members when it is out of service.
Staff
Staff members like Ashley, David, Kelly, and Jacob receive high praise from gym members for being warm, welcoming, friendly, and helpful. Members note that the front desk staff is always welcoming and that the training staff is excellent. Specific staff members are credited for going above and beyond to resolve issues and make members feel comfortable. However, there is also feedback indicating a revolving door of new staff and a perceived lack of customer service from a central headquarters.
Additional Amenities
A significant amenity highlighted by members is the red light therapy, which is noted to massively elevate workouts. The gym is praised for its extensive equipment variety, including wall balls, medicine balls, rowers, a climbing rope, rings, and free weights. Members also appreciate the plentiful areas to stretch and warm up or cool down. Some equipment, such as resistance machines and the climbing rope, is noted as becoming worn out or old.
Pricing
& Membership Membership cancellation and billing processes are a major point of contention. Members report that the cancellation process is extremely hard and confusing, with instances of being billed for annual and monthly fees after attempting to cancel. There are also reports of charges being posted to credit cards without notice. Some members suggest that a pay-as-you-go model might be preferable due to these billing concerns.
