Genesis Health Clubs - Tri-State Athletic Club

Genesis Health Clubs - Tri-State Athletic Club is a long-standing fitness facility in Evansville that has served the community for decades. The gym offers a full fitness center with well-kept, top-of-the-line equipment. Members frequently praise the quality of the gym's instructors and trainers, describing the club atmosphere as family-like. The facility provides specialized youth athletic training, with members noting positive experiences for children in sports like volleyball and basketball. Other amenities include a pool, tennis courts, a Pilates reformer studio, a barre studio, and a hot yoga studio.

However, member experiences regarding customer service and administrative processes are highly mixed. Several members report significant difficulties with membership freezes and cancellations, including unauthorized charges and a described 30-day notice policy that is a point of contention. There are also reports of untransparent fees, specifically for tennis court usage, which some members characterize as a bait-and-switch practice. Feedback on staff is polarized, with many members finding employees extremely nice and helpful, while others cite instances of poor service, condescending behavior from specific personnel, and even discrimination. Some amenities, like the basketball equipment, are noted as being outdated. Recent price hikes and a perceived decline in overall quality are also mentioned by members, leading some to recommend other gyms in the area for better value and customer service.