Fitness Connection

Fitness Connection is a large-scale gym with over 50,000 square feet of space, part of a growing community with multiple locations. The facility includes saunas among its amenities. Gym members report a decent variety of equipment and note the convenient location. The atmosphere receives mixed feedback; many members describe a welcoming, clean, and family-friendly environment with a team that is polite and helpful. Specific staff members, including trainers like Kaleb and front desk personnel like Jonathan, are frequently praised for being knowledgeable, going above and beyond, and providing motivating conversations. The cleaning staff, including Janely and Juliet, are recognized for working hard to maintain the facility.

However, a significant number of members report serious issues with the gym's culture. These include allegations of harassment and targeted intimidation by some staff members who are described as blending in out of uniform, as well as rude and dismissive customer service. Management receives criticism for being either complicit or inactive in addressing these systemic problems, though some note the manager handles issues when directly brought to his attention. The locker rooms are cited as being less than adequate with unpleasant odors, and some equipment is reported as broken or out of order. Additional complaints involve billing and communication problems, with members reporting unexpected fees and a costly cancellation process. The gym appears to cater to those seeking a mature environment for achieving fitness goals, while some feedback suggests it can feel hostile to those outside a perceived inner circle.