HOTWORX - Tyler, TX - Cumberland
📍 8926 S Broadway Ave #128, Tyler, Texas, 75703
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This 24-hour infrared fitness studio provides gym members with private, virtually instructed workouts within individual infrared sauna rooms. The intense infrared energy is a core feature, with many members praising the quality of the heat and the effective, sweat-inducing sessions it facilitates. The personal sauna experience is a primary draw, and members appreciate the variety of video workouts that change periodically. However, maintenance of these sauna rooms has been inconsistent. Some members report issues such as stained and splintered sauna floors and burned-out screens in some units, which contrasts with other members' experiences of a spotlessly clean facility. The infrared heat itself is consistently described as feeling good and providing a great workout.
Staff
Feedback on staff is mixed. Several members highlight positive interactions with specific managers, such as Britta (or Brittany) and Carolina, describing them as extremely accommodating, friendly, professional, and knowledgeable in setting up accounts and recommending classes or gear. Conversely, other members report negative experiences with management, including accusations of unprofessional conduct and difficulties with communication, particularly regarding membership cancellation.
Additional Amenities
Beyond the infrared sauna workouts, the gym offers HIIT (High-Intensity Interval Training) studios. Some members note that these areas have had issues with cleanliness and equipment in disrepair, such as bikes with torn seats and non-functioning parts. The gym also utilizes an app for easy scheduling, which members find convenient.
Pricing
A "Sweat Everywhere" membership is mentioned, which allows access to multiple studio locations. The standard membership requires a six-month commitment, and there is a mentioned cancellation fee for ending a membership before that term. A significant point of contention for some members is the reported difficulty in canceling memberships, with claims of ignored requests and continued charges after agreed-upon cancellation dates.
What Reviewers Love
- The intense infrared heat in the private sauna rooms is highly praised for delivering effective, sweat-inducing workouts.
- Many members appreciate the helpful, friendly, and knowledgeable staff, specifically naming managers like Britta and Carolina.
- The 24/7 access and the convenience of the scheduling app are valued features.
Amenities
Frequently Asked Questions
What is the workout experience like?
Workouts consist of virtually instructed sessions conducted within private, individual infrared sauna rooms. The intense infrared heat is a key component, and the video workout library changes periodically.
Are there issues with facility maintenance?
Experiences vary. While some members report a consistently clean and well-kept facility, others have noted past issues with stained/splintered sauna floors, burned-out sauna screens, and poorly maintained HIIT equipment like bikes with torn seats.
Is it difficult to cancel a membership?
Some members have reported significant difficulties, including unresponsive management and continued charges after an agreed-upon cancellation date, while others have had smooth sign-up processes with staff.
