HOTWORX - Richmond, TX - Aliana

📍 18310 W Airport Blvd, Richmond, Texas, 77407

Cold Plunge & Sauna

This 24-hour infrared fitness studio provides members with access to a variety of virtually instructed infrared sauna workouts. However, a significant issue noted by gym members is that two of the infrared sauna rooms do not heat up properly, which directly impacts the availability and quality of the heated workout sessions. This core problem with the sauna functionality is a primary concern for members seeking the intended infrared experience.

Staff

The staff receives mixed feedback. Many members highlight friendly, attentive, and helpful team members. Specific staff members like Keagan, Napo, Natalie, and Karina are praised for being informative, patient, and making the sign-up process easy. Conversely, other members report unresponsive management regarding maintenance and cancellation issues, with some stating their concerns have fallen on deaf ears.

Additional Amenities

Beyond the sauna rooms, the gym offers a range of workout options. Members appreciate the ability to change up their routines with the use of the FX zone. The facility also includes rowing equipment, though multiple members report that the rowers are non-functional, with issues ranging from missing parts to being inoperable.

Atmosphere

The gym is described as a clean and convenient workout place. Members note the staff contributes a warm and friendly atmosphere, treating all members equally. The 24/7 access is highly valued for its convenience, allowing for workouts at any time, including early mornings.