HOTWORX - McKinney, TX - Stonebridge
📍 116 S Custer Rd Suite 400, McKinney, Texas, 75072
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This gym specializes in virtually instructed infrared sauna workouts. The core experience revolves around the intense, sweat-inducing heat of the infrared sauna environment. Gym members consistently praise the infrared energy and the quality of the sauna sessions, which leave them feeling amazing and energized. Many members report specific recovery benefits, including significantly improved sleep schedules after evening sessions. The quick, effective workout sessions within the sauna are a major draw, with guests noting the substantial calories burned and the powerful afterburn effect.
Staff
The front desk staff receives frequent praise for being friendly, helpful, and accommodating. Specific team members highlighted by name include Haley, Jessica, and Catherine, who are noted for making guests feel welcome, keeping the studio exceptionally clean, and providing guidance without pressure. There is, however, mixed feedback regarding administrative communication and promotion application.
Pricing
Membership involves an enrollment fee and access to workout sessions. Some guests have expressed frustration with promotion timing, noting instances where a significant discount was announced shortly after they paid full price. There is also feedback about the inflexibility of the family package, which requires each member to purchase a full bundle of mat, towel, and enrollment fee separately.
Atmosphere
The studio is consistently described as very clean. The 24-hour availability is a highly appreciated feature that offers flexibility for gym members with varying schedules.
What Reviewers Love
- The infrared sauna workouts are highly effective, leaving members feeling energetic and improving sleep.
- The studio is consistently praised for being very clean.
- Specific staff members like Haley and Jessica are noted for being exceptionally friendly and helpful.
Amenities
Frequently Asked Questions
What are the main benefits of the workouts?
Gym members report feeling more energetic, experiencing improved sleep, and benefiting from significant calorie burn and an afterburn effect due to the intense infrared sauna sessions.
Is the studio accessible outside of normal business hours?
Yes, this location offers 24-hour availability, which members find to be a major convenience.
How is the customer service at this location?
The front desk staff, including Haley, Jessica, and Catherine, are frequently mentioned as being super sweet, helpful, and welcoming. However, some administrative aspects like promotional communication and membership cancellation at other locations have received negative feedback.
