Palm Beach Tan
📍 2717 Cross Timbers Rd #500, Flower Mound, Texas, 75028
What Visitors Say
What Visitors Liked
What Visitors Noted
Palm Beach Tan in Flower Mound is a beauty, tanning, and wellness salon. The spa provides state-of-the-art wellness services including infrared saunas and red light therapy. The tanning services feature cutting-edge sunbed and spray tanning solutions. The revised Flower Mound location is noted for being very clean and having nice new tanning beds. Spa-goers appreciate the great personnel at this location, with specific staff members like Erin Meador receiving praise for awesome customer service. However, guests report significant inconsistencies in management and customer service. Experiences with staff engagement, policy communication, and billing are highly variable. Some guests encounter high-pressure sales tactics on memberships, lotions, and accessories, leading to uncomfortable experiences. There are reports of misleading pricing, such as membership charges being higher than quoted, and difficulties with package expirations that are not clearly communicated. Resolving billing or account issues often requires contact with a corporate office, which guests find unresponsive. The membership cancellation process is reported to require an in-person visit. Due to these factors, some long-term guests have chosen to switch to other locations.
What Reviewers Love
- The revised Flower Mound location is noted for being very clean with nice new tanning beds.
- Specific personnel, such as Erin Meador, are highlighted for providing great customer service.
Amenities
Frequently Asked Questions
What is the process for canceling a membership?
Guests report that memberships must be canceled in person at the salon location.
Do tanning packages expire?
Yes, packages have expiration dates. Some guests report not being clearly informed of these terms at the point of purchase, leading to unexpected issues when trying to use sessions.
How is billing handled for memberships?
Billing is managed through a corporate office. Guests note that resolving billing errors or disputes can be difficult, with reports of unreturned calls and emails to the corporate customer service line.
