The Nook Spa
📍 17477 Preston Rd, Dallas, Texas, 75252
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This spa offers infrared sauna services as part of its wellness offerings. The existing content notes this as a key feature, though specific guest experiences regarding temperature, session duration, or cold plunge availability are not detailed in the provided reviews. The infrared sauna is presented as a component of the spa's comprehensive approach to relaxation and recovery.
Atmosphere
The Nook Spa provides a clean and serene space with seven ultra-chic and comfortable treatment rooms. Guests describe the environment as relaxing, with comfortable massage beds that contribute to a great overall experience. The space is designed to facilitate a tranquil and calming visit.
Staff
The expertise of the massage therapists is a major highlight for spa-goers. Kai is frequently praised for his deep understanding of the body, his ability to identify and relieve pain points, and his attentive, caring approach, leading many to book recurring appointments. Anna and Joy are also highlighted for their professional, calm demeanor and intuitive, effective techniques. However, there is mixed feedback, with one guest reporting a distressing experience involving a different therapist who was frantic and rough and did not respect boundaries, followed by a poor management response when the issue was raised.
Additional Amenities
The spa provides a complete day spa experience with services extending beyond massage. Guests report positive experiences with thorough and relaxing facials. For prenatal clients, the spa uses a specialized pregnancy pillow noted for top-level comfort. Treatment options include add-ons such as scalp massages during specific packages like the Eternal Love massage.
What Reviewers Love
- Therapist Kai is repeatedly celebrated for his expert knowledge, effective pain relief, and caring demeanor, with many guests booking regular appointments.
- Anna and Joy receive high praise for their professional, calm presence and providing deeply relaxing, intuitive massages.
- The spa is noted for its clean, serene environment and comfortable equipment, including specialized pillows for prenatal massage.
Amenities
Frequently Asked Questions
Are feet included in a full body Swedish massage?
A guest reported that their therapist did not massage their feet during a full body session, and the receptionist indicated that therapists sometimes "run out of time." It is advisable to confirm with the spa when booking.
Which therapists are recommended for prenatal massage?
Kai is highly recommended by pregnant guests for his expert, healing approach. The spa also uses a specialized pregnancy pillow noted for exceptional comfort.
How does management handle service complaints?
Experiences vary. One guest reported a serious complaint about therapist conduct was met with a delayed response, mockery from a manager, and a difficult refund process requiring a return trip for cash. Other interactions with front desk staff are described as sweet and professional.
