Palm Beach Tan
📍 7730 Poplar Ave #1, Germantown, Tennessee, 38138
What Visitors Say
What Visitors Noted
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This spa offers infrared saunas, which guests note provide heat therapy and relaxation. The existing content confirms this as a core wellness service. However, specific details regarding sauna temperature, session durations, or the availability of a cold plunge or contrast therapy are not detailed in the provided guest feedback.
Staff
Guest experiences with staff vary dramatically. Multiple spa-goers report negative interactions with specific employees, including Isabella, Marley, and Olivia, describing them as rude, unprofessional, and, in one severe instance, engaging in harassment. These reports contrast with other feedback mentioning that some staff members, such as Anna, are noted as being very professional, knowledgeable, and customer service oriented. The management at the Germantown location receives significant criticism for poor conduct.
Additional Amenities
The primary additional service highlighted is spray tanning, utilizing both custom spray and automated machines. Unfortunately, guests frequently report significant issues with the spray tan equipment, including machines malfunctioning, failing to provide consistent coverage, and turning off unexpectedly. The spa also provides cutting-edge tanning beds.
Atmosphere
The atmosphere is described as inconsistent. While some guests find the staff nice and welcoming, numerous reports indicate an unwelcoming atmosphere characterized by rude front desk behavior and poor customer service, which negatively impacts the overall experience.
What Reviewers Love
- Some guests have had positive interactions with specific staff members like Anna, who is noted as professional and knowledgeable.
- The spa provides infrared saunas for heat therapy and relaxation.
- The facility includes cutting-edge tanning beds.
Amenities
Frequently Asked Questions
Is the spray tanning equipment reliable?
Multiple guests report significant issues, including machines malfunctioning, providing inconsistent coverage, and turning off unexpectedly.
How is the customer service at this location?
Experiences vary widely. Several guests report rude, unprofessional, and even harassing behavior from specific staff members, while others have had positive interactions with different employees.
What wellness services are offered besides tanning?
The spa offers infrared saunas for heat therapy and relaxation.
