Urbana Spa Huntersville NC - Massage Nails Sauna Skincare
📍 15315 Hodges Cir, Huntersville, North Carolina, 28078
What Visitors Say
What Visitors Liked
What Visitors Noted
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View all Mecklenburg County venues →Urbana Spa in Huntersville is a full-service day spa specializing in massage therapy, nail care, and skincare. The spa provides a quiet and peaceful atmosphere designed for relaxation, with soothing music and personal touches like fragrant tea or wine offered to guests before treatments. Spa-goers consistently praise the quality and therapeutic effectiveness of the massages, with specific therapists like Precious, Lois, Shemeka, and Kiaundria highlighted for their professional and skilled work. The overall experience is noted for its relaxing vibes, with guests appreciating the professional and friendly staff from the front desk to the service providers. However, guest experiences regarding hospitality and amenities can be inconsistent. Some visitors report exceptional service where management resolves issues, while others describe instances of poor hospitality, particularly from front desk staff, including unwelcoming attitudes and a lack of acknowledgment for special occasions. Amenities such as properly fitting robes for all sizes, snacks, or cucumber water in the relaxation room are not consistently provided. The spa has faced criticism for an inflexible cancellation policy and past difficulties with redeeming Groupon vouchers, though this service appears to have resumed. The venue aims to be a one-stop destination for calming and de-stressing treatments, with the core services themselves receiving strong commendation.
What Reviewers Love
- Massage therapists like Precious, Lois, and Kiaundria are frequently praised for providing excellent, therapeutic, and deeply relaxing massages.
- The spa atmosphere is consistently described as quiet, peaceful, and relaxing, enhanced by personal touches like complimentary tea or wine.
- Management is noted for proactively reaching out to resolve customer service issues to ensure guest satisfaction.
Amenities
Frequently Asked Questions
Does the spa accommodate special occasions like Mother's Day?
The spa offers special packages for occasions, but some guests have reported inconsistent hospitality and a lack of special touches during these events.
What is the spa's policy on cancellations and rescheduling?
The spa enforces a strict cancellation policy. Guests report that the staff is generally unwilling to reschedule or provide refunds, even for circumstances beyond their control.
Can I use a Groupon voucher at this spa?
The spa has had periods where Groupon redemptions were paused, causing frustration. While they are currently booking Groupon appointments, guests have experienced significant delays and difficulties with validation in the past.
