Royal Pools & Spas
📍 5008 NY-17M, New Hampton, New York, 10958
What Visitors Say
What Visitors Liked
Royal Pools & Spas in New Hampton is a long-established business specializing in pool and spa services, including the availability of Finnleo saunas. The spa provides a comprehensive water testing and treatment program that guests rely on to maintain clean and safe pool water. While the reviews focus overwhelmingly on pool installation and maintenance, the business is noted for its expertise in spa repair, with specific technicians praised for resolving complex spa issues. The primary emphasis from guests is on the exceptional customer service and professional installation teams. Guests consistently highlight the knowledgeable and friendly in-house staff who provide excellent support from the initial sales consultation through post-installation care. The sales and selection process is described as clear and easy, with staff members like Laura, Honey, and Ryan receiving particular praise for their guidance and patience. Professional installation teams are noted for their precision, efficiency, and experience, capable of transforming a pool space in a single day with meticulous cleanup. The spa fosters a family-friendly environment where staff are accommodating to children, allowing adults to focus on their projects. This dedication to quality service and customer education has built a strong reputation, making Royal Pools & Spas a trusted local resource for pool and spa needs for over six decades.
What Reviewers Love
- Exceptional customer service from a knowledgeable and friendly staff throughout the entire sales and installation process.
- Professional, efficient, and precise installation teams that transform pool spaces quickly.
- Reliable ongoing support and education for pool and spa maintenance, including water testing.
Amenities
Frequently Asked Questions
Does Royal Pools & Spas offer ongoing support after a pool installation?
Yes, the staff provides excellent post-sale customer service, including water testing, chemical guidance, and being available to answer questions.
Are the installation teams experienced?
Guests note the installation teams are very experienced, professional, and capable of completing projects efficiently with high-quality results.
Is the business family-friendly?
Yes, the staff is noted for being great with children, creating a welcoming environment for families.