24 Hour Fitness
📍 150 Sylvan Ave, Englewood Cliffs, New Jersey, 07632
Services: Hot Tub, Infrared Sauna, Massage, Steam Room, Traditional Sauna
Amenities & Features
Pricing
| Service | Price |
|---|---|
| Platinum Non-Commitment: $43.99/month with $59.99 annual fee. Platinum Monthly Commitment: $51.99/month with $1 due today. Gold Monthly Commitment: $38.99/month. Yearly prepaid options offer 18-43% savings compared to monthly non-commitment memberships. | |
About
Cold Plunge & Sauna
This 24 Hour Fitness location offers a traditional sauna and steam room as part of its wet area amenities. However, gym members frequently report that these facilities suffer from poor maintenance and hygiene, leading many to avoid using them entirely. The sauna and steam room are noted alongside unsanitary shower areas, with specific mentions of black mold and generally unclean conditions. The recovery amenities are a noted feature, but their state is a significant point of criticism for members who cite poor maintenance as a primary reason for not utilizing them.
Additional Amenities
The gym provides a spacious facility with a decent variety of equipment, including new machines that members find welcome following a renovation. The new layout is described as more efficient. However, many other machines are outdated with worn labels, and the dumbbell racks are largely unlabeled, leading to messy weight areas with dumbbells scattered on the floor. The locker rooms and bathrooms are consistently cited as dirty, with unpleasant odors and clogged sinks.
Staff
Feedback on staff is mixed. Some members describe the staff as always friendly and helpful. Specific management interactions are noted, with one member crediting General Manager Craig for resolving a billing issue. However, other members report difficulty reaching management and express frustration with customer service responses to ongoing problems.
Pricing
Membership billing practices during a prolonged closure are a major point of contention. The gym closed for renovations for nearly a month, and many members report they were charged their monthly dues during this time without clear, proactive communication on how to freeze their accounts. Compensation offered, such as towel service or buddy passes, was considered insufficient by affected members.
