Prime Rate Inn
📍 12850 35 Frontage Rd W, Burnsville, Minnesota, 55337
What Visitors Say
What Visitors Liked
What Visitors Noted
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This spa provides a sauna facility for heat therapy and relaxation as part of its indoor pool area. The pool and hot tub are maintained and clean according to some spa-goers. However, other guests report the pool area was not clean, with debris such as beer bottles and chips on the floor. The hot tub is noted to have high chemical levels that caused eye irritation for some visitors, making it difficult to use.
Atmosphere
The motel is described as straightforward, low-key, and outdated. A persistent smell of cigarettes and pool chemicals is noted in common areas. The surrounding area feels safe, but there is ongoing construction nearby. Some guests report noise disturbances, loud music, and security concerns, including strangers shaking door handles.
Staff
Guests frequently report mixed experiences with staff. Many appreciate professional and friendly service, while others describe specific staff members as rude, particularly in situations involving overbooking. One staff member, whose name begins with an 'S', is singled out for poor service. Staff have been helpful in addressing issues like room changes for pest problems.
Additional Amenities
Beyond the spa facilities, Prime Rate Inn is a motel offering straightforward rooms. The property features snack and soda vending machines and offers a prepackaged breakfast of mini doughnuts and coffee. There is lots of parking, and the location is easy to find, providing reasonable access to downtown Minneapolis and St. Paul.
What Reviewers Love
- Guests frequently appreciate the reasonable pricing and value for the cost.
- Many note that rooms and bathrooms can be very clean, with comfortable new beds and good water pressure.
- The location is easy to find with lots of parking and is considered to be in a safe surrounding area.
Amenities
Frequently Asked Questions
Is the pool and hot tub area clean?
Feedback is mixed. Some guests find the pool and hot tub maintained and clean, while others report an unclean pool area with debris on the floor and an over-chlorinated hot tub that causes eye irritation.
What is the motel's policy on smoking?
The motel has smoking rooms, and the smell of cigarettes can permeate common areas. Guests are advised that a cash deposit may be required for non-smoking rooms.
Have there been reports of bed bugs?
Yes, some guests have reported evidence of bed bug infestations, including droppings and eggs. The management has provided refunds in these instances, but their pest control protocols have been questioned.
