Fit Factory Berlin
📍 46 Highland Cmns E, Hudson, Massachusetts, 01749
Pricing
| Service | Price |
|---|---|
| Membership | FIT: $19.99/month (basic access), VIP: $34.99/month (includes sauna, classes, red light therapy), PREMIER: $49.99/month (all access). All memberships month-to-month with $69.99 annual fee billed in second month. ACH payment waives $20 processing fee and saves $2/month. |
| FIT: $19.99/month, VIP: $34.99/month (includes sauna, unlimited tanning, red light therapy, towel service), PREMIER: $49.99/month. All plans include 1 month free + $0 enrollment. Annual fee $69.99 billed once per year in second month. ACH payment saves $2/month and waives $20 processing fee. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
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The gym provides a dry sauna, which many members appreciate for elevating their workouts and aiding recovery. A recurring and significant concern among members is the sauna's temperature, which is frequently noted to hover around 145 degrees Fahrenheit or lower, a point of frustration for those seeking a hotter environment. Members have made repeated requests to fix the temperature to an appropriate higher level. The sauna is also reported to sometimes be broken, with management sending notices to members when it is out of service.
Staff
Staff members like Ashley, David, Kelly, and Jacob receive high praise from gym members for being warm, welcoming, friendly, and helpful. Members note that the front desk staff is always welcoming and that the training staff is excellent. Specific staff members are credited for going above and beyond to resolve issues and make members feel comfortable. However, there is also feedback indicating a revolving door of new staff and a perceived lack of customer service from a central headquarters.
Additional Amenities
A significant amenity highlighted by members is the red light therapy, which is noted to massively elevate workouts. The gym is praised for its extensive equipment variety, including wall balls, medicine balls, rowers, a climbing rope, rings, and free weights. Members also appreciate the plentiful areas to stretch and warm up or cool down. Some equipment, such as resistance machines and the climbing rope, is noted as becoming worn out or old.
Pricing
& Membership Membership cancellation and billing processes are a major point of contention. Members report that the cancellation process is extremely hard and confusing, with instances of being billed for annual and monthly fees after attempting to cancel. There are also reports of charges being posted to credit cards without notice. Some members suggest that a pay-as-you-go model might be preferable due to these billing concerns.
What Reviewers Love
- The friendly and helpful staff, with specific team members like Kelly and Jacob receiving high praise.
- The extensive variety of workout equipment available to members.
- The inclusion of wellness amenities like a sauna and red light therapy to enhance workouts.
Amenities
Frequently Asked Questions
What is the typical temperature of the sauna?
Gym members frequently report the men's sauna temperature hovers around 145 degrees Fahrenheit or lower, which many find too cool.
Is the membership cancellation process straightforward?
No, several members report the cancellation process is extremely hard and confusing, with instances of continued billing after cancellation requests.
How is the equipment selection at the gym?
The gym offers a wide variety of equipment that members appreciate, including wall balls, rowers, a climbing rope, rings, and free weights, though some resistance machines are noted as becoming worn.
