Merritt Clubs White Marsh
📍 5301 Campbell Blvd, Nottingham, Maryland, 21236
What Visitors Say
What Visitors Liked
What Visitors Noted
Atmosphere
& Operations Merritt Clubs White Marsh is a large fitness club in Nottingham, Maryland, recognized as a top gym for twelve consecutive years. The atmosphere receives mixed feedback from gym members. Many appreciate the facility for family fun, relaxation by the outdoor pools, and a fantastic Kids Zone described as "heaven" for children. However, other members express significant concerns regarding child management, noting that kids are sometimes present in adult areas like the ladies' locker room and that rules, such as "no kids on equipment," are not consistently enforced by staff. Some members report feeling that the gym operates like a summer camp at times, which impacts their workout experience and sense of safety.
Staff
Feedback on staff is polarized. Many members highlight outstanding hospitality, with specific praise for staff members like Kirsten Pearson, who is noted for her exceptional energy, professionalism, and kindness in offering assistance and free passes. Jess Dodson's Les Mills BodyCombat and BodyPump classes are frequently praised for being fun, wild, and super engaging. Conversely, other members report negative interactions with management, citing instances of unprofessionalism, disrespectful communication, and allegations of racism from both camp counselors and regional management. The financial department has also been noted to give conflicting information regarding refunds.
Additional Amenities
This gym offers an extensive selection of over 300 group fitness classes each month, including yoga, Zumba, BodyCombat, BodyPump, and aerial yoga. The facility features outdoor pools and a dedicated Kids Zone. A cafe inside provides drinks, ice cream, and protein shakes, with Andy noted for making the best shakes. Members mention the availability of good equipment and easy access, though some note there is a lot of broken equipment and they find the operating hours to be weird for the price, leading to perceptions of poor value.
What Reviewers Love
- Jess Dodson's Les Mills BodyCombat and BodyPump classes are frequently highlighted as fun, wild, and super engaging.
- The Kids Zone is described as "fantastic" and "heaven" for children by many members.
- Staff members like Kirsten Pearson receive high praise for outstanding hospitality and professionalism.
Amenities
Frequently Asked Questions
Is the Kids Zone always available?
The Kids Zone has specific operating times, but some members report that children are sometimes present outside these hours, which can affect the workout environment.
How is the customer service and management?
Experiences vary widely. Some members report exceptionally friendly and helpful staff, while others describe encounters with unprofessional and disrespectful management, particularly regarding conflict resolution.
What is included in the membership?
Memberships provide access to a wide range of group fitness classes, outdoor pools, the Kids Zone, a cafe, and gym equipment. Some members feel the value is impacted by broken equipment and operational hours.