Pool & Spa Depot

Pool & Spa Depot is a family-owned business and a leading provider of wellness and outdoor living products across the Southeastern US. The spa offers a selection of saunas and cold plunge tubs as part of its comprehensive wellness product lineup. Beyond these wellness offerings, the business specializes in swimming pools, hot tubs, swim spas, and outdoor living products, with services including installation, delivery, and maintenance. Spa-goers frequently highlight the knowledgeable and helpful staff, with specific mentions of employees like Chris, Lucky, Will, Ella, Tim, Miles, and Blake for their professional, friendly, and clear service. The facility itself is noted as being great, with many hot tubs on display to choose from. A notable service is the complimentary "Pool School" for new customers, which provides clear demonstrations on product operation. However, guests have reported significant inconsistencies with pool installation services, including incorrect plumbing that leads to operational issues, delayed technical support, and a lack of post-installation cleanup. Some have experienced difficulties with warranty claims and felt customer service was unprofessional when addressing problems. The overall sentiment indicates that while product selection and certain staff members are highly regarded, the quality and reliability of installation and post-purchase support can be variable.