Pool & Spa Depot
📍 1830 Wallace Ct, Bowling Green, Kentucky, 42103
What Visitors Say
What Visitors Liked
What Visitors Noted
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View all Warren County venues →Pool & Spa Depot is a family-owned business and a leading provider of wellness and outdoor living products across the Southeastern US. The spa offers a selection of saunas and cold plunge tubs as part of its comprehensive wellness product lineup. Beyond these wellness offerings, the business specializes in swimming pools, hot tubs, swim spas, and outdoor living products, with services including installation, delivery, and maintenance. Spa-goers frequently highlight the knowledgeable and helpful staff, with specific mentions of employees like Chris, Lucky, Will, Ella, Tim, Miles, and Blake for their professional, friendly, and clear service. The facility itself is noted as being great, with many hot tubs on display to choose from. A notable service is the complimentary "Pool School" for new customers, which provides clear demonstrations on product operation. However, guests have reported significant inconsistencies with pool installation services, including incorrect plumbing that leads to operational issues, delayed technical support, and a lack of post-installation cleanup. Some have experienced difficulties with warranty claims and felt customer service was unprofessional when addressing problems. The overall sentiment indicates that while product selection and certain staff members are highly regarded, the quality and reliability of installation and post-purchase support can be variable.
What Reviewers Love
- Staff members like Tim, Ella, and Chris are repeatedly praised for being knowledgeable, professional, and providing excellent service.
- The business offers a helpful "Pool School" to educate new customers on product operation and maintenance.
- The facility has a wide selection of hot tubs and wellness products for guests to view and choose from.
Amenities
Frequently Asked Questions
Does the spa offer guidance for new hot tub or pool owners?
Yes, the spa provides a complimentary "Pool School" with clear, informative demonstrations on how products work.
What has been the experience with installation services?
Experiences vary. Some guests report excellent work by construction and service teams, while others have encountered significant issues like incorrect plumbing, delayed technical support, and lack of cleanup.
Are there knowledgeable staff available to assist with parts and service?
Yes, many guests find the staff to be very knowledgeable, helpful with parts identification, and professional in performing service and repairs.
