Spa InterContinental Chicago
📍 505 Michigan Ave, Chicago, Illinois, 60611
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This three-level spa facility offers two Finnish hot saunas. The saunas are a noted feature of the venue, located within the locker rooms. Spa-goers report significant inconsistencies with the cleanliness and maintenance of these amenities. The locker rooms housing the saunas have been described as unkept, with specific mentions of broken lockers and, in one instance, a cockroach present in the change room. The spa also provides access to a junior-size Olympic swimming pool as part of its hotel amenities, which some guests appreciate using after their services.
Staff
Feedback on staff is mixed. Some spa-goers describe the massage therapists as really nice, friendly, and professional, with customer service noted as very good, accommodating, and impeccable. Other guests report negative experiences, including an inexperienced massage therapist who used cold oil and provided an aggressive, painful massage that left them feeling bruised. There are also reports of poor customer service, such as no staff at the front desk to welcome guests, booking errors that were not apologized for, and significant difficulty contacting the spa by phone.
Additional Amenities
Beyond the sauna and pool, the spa offers facial and massage services. Some guests find the facials delightful, with positive results for their skin. However, the location for facial services within the women's locker room is noted as awkward, especially for male guests, and can be disrupted by noise from others in the locker room. The overall facility receives mixed feedback on cleanliness; some guests find it clean and comfortable, while others highlight unclean conditions and maintenance issues.
What Reviewers Love
- Some spa-goers report delightful facials with great results for their skin.
- The booking process is described as easy and accommodating by some guests.
- Several visitors note friendly, professional staff and impeccable service during their visit.
Amenities
Frequently Asked Questions
What is the cancellation or refund policy?
Services booked are non-refundable upon purchase, a policy that is not stated on the website but appears in the confirmation email. The spa has refused rescheduling or refunds in some instances, even for their own booking errors.
Are the locker room facilities and saunas well-maintained?
Maintenance is inconsistent. Some guests report clean and comfortable amenities, while others encounter unkept locker rooms with broken lockers and, in one case, a cockroach.
Can I use the hotel amenities if I book a spa service?
Yes, some guests report being allowed to use the hotel amenities, such as the pool, after their spa service.
