Two Roads Wellness Clinic
📍 3115 Village Office Pl, Champaign, Illinois, 61822
What Visitors Say
What Visitors Liked
What Visitors Noted
Two Roads Wellness Clinic operates as a mental health and wellness clinic in Champaign, Illinois. The venue provides therapy and massage services. Guests describe the massage services as fantastic, with one guest noting that a therapist named Nicole made the experience comfortable and welcoming for someone who was initially hesitant. The clinic employs therapists who receive high praise from some visitors. One guest highlights Todd as the best therapist they have ever had, noting his ability to make them feel heard and understood, provide helpful tips for anxiety, and offer a validating approach that led to significant life improvement. Another guest mentions enjoying their LCSW and NP. Front desk staff, including Dustin and Jessica, are noted by some guests as being kind, friendly, and professional. However, a significant number of guests report considerable frustration with the clinic's administrative and billing practices. Multiple guests describe experiences with what they characterize as predatory billing, including receiving bills from debt collectors for allegedly unpaid sessions years after service, and being charged no-show or cancellation fees even when attempting to cancel within restrictive timeframes. Guests report frequent billing errors, such as double-charged copays and a general lack of communication between staff and the billing department. Some guests also describe negative interactions with specific front desk staff, citing rude behavior, eye-rolling, and sighs during payment discussions. The clinic states it was created from a belief that people deserve better from their healthcare system, but guest experiences with the administrative side are mixed and often stressful.
What Reviewers Love
- Therapist Todd is highly praised for his effective, understanding, and life-changing approach to therapy.
- Massage services are described as fantastic, with therapists creating a comfortable and welcoming experience.
- Some front desk staff, like Dustin and Jessica, are noted for being friendly, kind, and professional.
Amenities
Frequently Asked Questions
What is the cancellation policy?
The clinic enforces a cancellation and no-show fee policy. Guests report fees of $80 or $100 for cancellations made less than 24 hours in advance, even if they attempted to call and cancel.
Are there any concerns with billing?
Multiple guests report billing issues, including errors such as double-charged copays, being billed years later for sessions they had paid for, and poor communication between clinic staff and the billing department.
Do you offer services for anxiety?
Yes, the clinic provides therapy for anxiety. One guest specifically praised a therapist for giving great tips on how to handle anxiety and making them feel heard and understood.