Genesis Health Clubs - Fort Collins Club
📍 1307 E Prospect Rd, Fort Collins, Colorado, 80525
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
The gym provides saunas and steam rooms as part of its wellness and recovery offerings. Members note a preference for the hot tub located on the south end of the facility. However, some members have reported significant maintenance issues, including a period of one to two months with no hot water during winter. Other concerns regarding these thermal amenities include a jacuzzi described as very dirty.
Additional Amenities
This recently remodeled gym features a wide array of equipment and services. The facility includes a pool area, though its upkeep has been a point of criticism, with mentions of standing water and unsightly clutter. The gym offers personal training services, with specific trainers like Zach receiving praise for creating effective, balanced plans and providing encouraging support.
Staff
Front desk staff, such as Nina, are noted for providing exceptionally welcoming service, including tours for day-pass guests. Conversely, other staff interactions, particularly with management regarding membership cancellations, are described as unprofessional, rude, and unhelpful. The overall feedback on staff is mixed, ranging from very friendly to unsatisfactory.
Pricing
The gym offers day passes and various membership options. A significant and repeated complaint from members involves unjust charges and a difficult cancellation process, with reports of continued billing after cancellation and unexpected annual fees. Some members feel the cost is high relative to the reliability of amenities and upkeep.
What Reviewers Love
- The gym is noted for having a convenient location and a wide array of good equipment.
- Personal trainers, specifically Zach, receive high praise for being encouraging and effective.
- Front desk staff like Nina are highlighted for providing exceptionally welcoming and VIP-level service.
Amenities
Frequently Asked Questions
What is the process for canceling a membership?
Members report a difficult and problematic cancellation process, with instances of continued monthly charges and unresponsive management after cancellation is requested.
Are day passes available?
Yes, the gym offers day passes, and front desk staff have been noted to provide tours and a welcoming experience for day-pass guests.
Does the gym have personal trainers?
Yes, the gym provides personal training services. Specific trainers, like Zach, have received positive feedback for being encouraging and creating effective workout plans.
